Call Center Support Solutions in Dubai

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Call Center Support Solutions in Dubai: Connecting You to The World Efficiently

Technology has brought us to an era of advanced methods of communications. One such example is PBX systems which averagely every organization is using to connect with its consumers as well as colleagues without a glitch. But if you are still stuck with old phones then now is the time when you should give a thought to applying some quality call center solutions at your office. Tech Support Dubai is one of the leading service providers in Dubai for Call Center Support. With best in class Call Center solutions, we have become the first choice of consumers in the entire state.

Consumer satisfaction is our primary goal, and we believe that quick delivery and quality is the essence of excellent service. To provide you with the same, we have established a system of 24×7 customer support. Here, by just making a single call or writing an email to us you can get assistance within minutes.

We have offered call center solutions to several companies without failing for a single time

Our specialists are the pillars of our success. Each member of our crew has more the ten years of experience in the domain of call center solutions such as IP networks, IP-based voice applications, multichannel services on converged networks, instant messaging, email, web collaboration and customer relationship management, etc. Our communication systems are designed by keeping the budget as well as quality in mind. An inbound call center is the internal part of any call center solution. Our system exclusively handles incoming calls from your customers and responds to their needs by your business parameters. Our exposure has helped us in developing affordable solutions which can offer you following benefits:

  1. CRM Integration

With the help of our open APIs, you can connect user data with your call center by utilizing our off the shelf CRM integrations. It will also assist you in getting consumer data from popular CRMs, for example, ZOHO, Salesforce, FresDesk, Sugar, ZenDesk or your built solution.

  1. IVR Flexibility

To succeed in today’s dynamic environment, it is essential to deliver a consistent and seamless experience across all touch-points. A hosted IVR solution is an Automated Interactive Voice Response unit where they can choose the service as per requirement. Techsupportdubai offers a whole suite of APIs which can integrate with multiple third-party applications for building intelligent IVR systems as per your specific business need. Our systems are agnostic and work in a simple response and respond way.

  1. Automatic call distribution (ACD)software

It is a technology which allows inbound call centers to distribute emails, calls, SMS, and social media messages to agents as per consumer need and agent skills. Instead of just sending incoming requests, ACD systems categorize calls as well as messages and check the system to see which available agent will be most suitable to help the consumer.

  1. Queue monitoring

It helps in managing callers in a queue and quickly arrange agents from available slots for them. Our ACD multi-channel routing is compatible with IVR, email, chat, social media and more. It lets your users choose the way of interaction. With our software, you will have full control over how consumer communicates with your call center.

  1. Skill-based routing for agents

Every agent has some specific strengths and weaknesses. Our ACD system routes call by consumer requirement to specialized agents who can best serve them.

We understand that issues can arise with any gadget at any time which is why we offer our consumers a facility of onsite assistance. In case if you encounter a problem at your office then by scheduling an appointment with our experts through the helpline, you can get excellent call center Support at the doorsteps of your company. If the product needs a lab for fixing the issue, then we also provide pick up and drop facility. In a nutshell, you can get all the services just by few clicks and a phone call@ 050 205 3269 without stepping a foot outside.

Choose a leading brand and get assured excellent call center Support solutions within minimum time

We recognize that every consumer looks for some benchmarks which indicate quality. If you are searching for a quick response to queries, best solutions, budget-friendly price quotes and on-time delivery, then you can rest your search on us as we can be your one-stop solutions for all call center requirements. But, along with class apart services we also offer some perks which every customer can enjoy if we become their service partner. Following are the benefits which you can have with us:

  • Hosted IVR
  • ACD
  • Skill-based routing skills
  • Priority routing
  • Time-based routing
  • Queue monitoring
  • Barge-in & call monitoring
  • Real-time dashboard & analytics
  • Call recording
  • Multi-channel communication
  • CRM integration
  • 24×7 customer support for Call Center
  • On-site assistance Customer Support
  • Transparent transactions
  • Quality Support Solutions
  • Highly Experienced Technicians

 

If you are also searching for excellent Call Center Support solutions, then give us a call and get the services which your company and customers deserve. Our experts will make sure that you get answers to all your queries within promised time without fail.